Application Maintenance & Support

Schemax provides four levels of standard support to its customers: Level 1, Level 2, Level 3, and Level 4, as described below. At the same time, the standard scope of the support can also be customized as per the requirement of the customer.

Services


  • Application/Product Support
  • Application Maintenance
  • Application/Product Monitoring
  • Application Improvement
  • Pre-Support Auditing of Applications/Products

Why Choose Us?


  • Effective communication and continuous process improvement based on feedback from the customer
  • Strict adherence to policies for upkeep of Service Level Agreements (SLAs)
  • Immediate issue resolution and root cause analysis
  • Efficient knowledge transfer to and from customer
  • Skilled and experienced resources to improve maintenance operations focused on lowering the total cost of ownership (TCO)
  • 24/7 application support services and established matrix for help desk services

Client Implementation


Client #1
ERP and multiple applications run by renowned business conglomerate of USD 600mn annual turnover with entities spread across sectors are maintained, supported and enhanced over multi-year contract.

Industry : Automobile, Auto Financing, Construction, Hospitality and Entertainment

Client #2
Maintain, Support and Enhance 21 applications across multiple functions of 5 factories with 22,000 employees including Employee Service Kiosks, Biometric, RFID, and GPS systems.

Industry : Manufacturing