Ticketing System is mainly used in an organization employees or departments count is high. The system
helps user to categorize issues/cases of organization and create support team. Each ticket/case is assigned
ticket number and support team member to resolve case.
Life cycle of each case like
- Create ticket
- Assign support team member
- Open Ticket / Reopen Ticket
- Resolve case
Ticketing systems also logs every event of its tickets life cycle and also stores issues related documents.
Here we tickets priority can be categorised into high, low and medium which is very help full to support team as well as business/ organization. It has good filtering elements.