IT Help Desk Support / Call Support

At Schemax, our aim is to simplify the process of reporting IT incidents and ensure prompt action, thereby transforming and enhancing the end user experience.

Services

  • Technical Support Services (remote) : Our technical support services have helped global businesses by providing timely and effective assistance for a wide variety of technology products and solutions. Our tech support service executives act as a single-point of contact for all hardware and software maintenance issues, ensuring protection from frequent downtimes and hardware breakdowns.
  • Technical Support Services (onsite) : Under certain circumstances, general technical support services might not be able to rectify IT issues remotely. In such cases, our dedicated IT support engineers can provide extensive, on-site maintenance support for all hardware and software related problems. Our team of on-site resources is not only technically proficient, but also quickly acclimatize themselves with your infrastructure ensuring your IT systems are always running at optimum performance.

Why Choose Us?

  • 24/7 non-stop IT support from qualified and technically proficient engineers
  • Single point of contact for all IT interruptions
  • Use of latest IT helpdesk software
  • Precise security measures for confidentially handling all requirements
  • Multiplatform IT support (web, mobile and voice based)
  • Highly cost-effective solutions
  • Streamlined problem escalation
  • High scalability according to your business demand
  • Reduced risk and reliable infrastructure
  • Fast and effective problem resolution

Client Implementation

Client #1
The bank is headquartered in New York that provides personal and business banking products and services. We manage the complete IT Helpdesk Support for the bank that meets international standards.

Industry : Banking & Finance

Client #2
The client is an energy utility and city ICT Solutions Company with industry standard software products that required onsite and remote technical support.

Industry : Information Technology, Energy & Utilities